ScaleFT’s Client and Agent provide a troubleshooting tool to let our support team quickly see and resolve any issues.
This tool will collect local logs, submit them to our support team, and then will give you a unique support code which you can share with our support team when troubleshooting your issue.
As your local user account, just run
sft support submit.
sftd support submit with root privileges (usually
SYSTEM user, run
sftd.exe support submit. By default,
sftd.exe is installed into
C:\Program Files (x86)\ScaleFT\.