Support


Pricing

Wondering about custom pricing for ScaleFT? Need a special combination of features, or a custom support plan? Reach us by email, and we’ll get right back to you.

Our Free Plan

ScaleFT is free for single users, and for qualified open source software projects.

Do you think you might qualify for our Free Tier? After signing up for an account, shoot the support team an email, letting us know the name of your team, and a little about your use of ScaleFT and why you qualify.

Proof of Concept

If you are running a proof of concept of ScaleFT, but have just been getting by on our documentation, our support team would be happy to help you along the path. There may be hidden Pro or Enterprise features we can enable on your account to support your use case. Reach out to us by email at support@scaleft.com.

Customer Support

If you are already a customer, you may already have a support channel where you can reach us, but plase feel free to reach out any time at support@scaleft.com

Running our Support Tool

ScaleFT’s Client and Agent provide a troubleshooting tool to let our support team quickly see and resolve any issues.

This tool will collect local logs, submit them to our support team, and then will give you a unique support code which you can share with our support team when troubleshooting your issue.

On the Client

As your local user account, just run sft support submit.

On the Agent

On Linux

Run sftd support submit with root privileges.

On Windows

As the SYSTEM user, run sftd.exe support submit. By default, sftd.exe is installed into C:\Program Files (x86)\ScaleFT\.