Wondering about custom pricing for ScaleFT? Need a special combination of features, or a custom support plan? Reach us by email, and we’ll get right back to you.
ScaleFT is free for single users, and for qualified open source software projects.
Do you think you might qualify for our Free Tier? After signing up for an account, shoot the support team an email, letting us know the name of your team, and a little about your use of ScaleFT and why you qualify.
If you are running a proof of concept of ScaleFT, but have just been getting by on our documentation, our support team would be happy to help you along the path. There may be hidden Pro or Enterprise features we can enable on your account to support your use case. Reach out to us by email at firstname.lastname@example.org.
If you are already a customer, you may already have a support channel where you can reach us, but plase feel free to reach out any time at email@example.com
ScaleFT’s Client and Agent provide a troubleshooting tool to let our support team quickly see and resolve any issues.
This tool will collect local logs, submit them to our support team, and then will give you a unique support code which you can share with our support team when troubleshooting your issue.
As your local user account, just run
sft support submit.
sftd support submit with root privileges.
SYSTEM user, run
sftd.exe support submit. By default,
sftd.exe is installed into
C:\Program Files (x86)\ScaleFT\.