Support


Running our Support Tool

ScaleFT’s Client and Agent provide a troubleshooting tool to let our support team quickly see and resolve any issues.

This tool will collect local logs, submit them to our support team, and then will give you a unique support code which you can share with our support team when troubleshooting your issue.

On the Client

As your local user account, just run sft support submit.

On the Agent

On Linux

Run sftd support submit with root privileges (usually sudo).

On Windows

As the SYSTEM user, run sftd.exe support submit. By default, sftd.exe is installed into C:\Program Files (x86)\ScaleFT\.